# Services

## Application Management.
From packaging a few simple apps to complete end to end application management, Workspace IT offers adaptable services that fit your business requirements.

## Digital Employee Experience
Digital Employee Experience tools are invaluable when problems arise, assisting IT teams to efficiently identify and resolve issues. The ability to monitor performance is key when looking to optimize employee productivity and enhance employee user experience.

At Workspace IT, we work closely with ControlUp and Lakeside, whether you are looking to discuss requirements for a new solution, or require assistance utilizing an existing deployment, our technical consultants have a wide range of skills equipping them to provide anything from a fully managed proof of concept, trouble shooting, health checks, right through to a fully managed service.

## Digital Workspaces (VDI)
VDI offers centralized management of virtual resources, enhancing IT oversight of machines, applications, and security, while facilitating seamless access from any device, anywhere.

Workspace IT have a broad range of services across digital workspaces, from initial planning and managed Proof of Concepts, Health Checks on existing environments, Migration to Cloud Platforms, right through to Fully Managed Services.

## End User Device Management.
Workspace IT can help simplify Operating Systems deployments including Windows 11, improve security by helping you keep up to date with Patch Management, and prolong device lifespan with IGEL OS.

## System Health Checks.
Health checks can be vital in ensuring system efficiency and identifying potential problems prior to impact. Workspace IT offers Health Checks on Active Directory, Citrix, Microsoft Configuration Manager (SCCM) and VMware, to optimise or improve performance against best practices.

## Vulnerability Management
Vulnerability Management is proactive and continuous updating of the software in your environment to reduce overall risk exposure.

Workspace IT can help identify and remediate vulnerabilities to help keep your systems and enterprise applications safe from cyber threats and data breaches.

# IGEL OS 11.08.200 - Released
February 2, 2024

## IGEL OS 11.08.200
IGEL released OS 11.08.200 on the 18/10/2022, with it come some exciting enhancements many of our customers will be very interested in.

**What's new in this OS 11 release?**  
Our favourite:
- A new feature enabling a virtual background for your webcam that can be used in all your unified communications tools (Teams, Webex, Zoom, etc)

**Specifics for our Citrix customers:**
- Citrix Workspace App v2207  
- Integrated support for App Protection  
- Support for dynamic emergency calling within Microsoft Teams  
- Composite USB Redirection

**Specifics for our VMware Horizon customers:**
- VMware Horizon v2206  
- Screen Sharing within Teams  
- Screen Control within Teams  
- Composite Devices within Teams

**Some of the other key updates in this release:**
- Chromium Browser update to v105
- Firefox Browser updated to v91.13
- Zoom VDI Plugin updated to v5.11.2
- Cisco JVDI updated to v14.1.2
- Cisco WebEx VDI updated to v48.8.0.23214
- Cisco WebEx Meetings VDI updated to v42.2.10.17
- DisplayLink driver updated to v5.6.1
- Kernel update to v5.17

For a full list of the updates in this release see the release notes [here](https://igeltech.wpenginepowered.com/wp-content/uploads/2022/10/lxos_11.08.200.txt)

**What's coming up?**  
With IGEL OS 11.08.110 (Private Build) Citrix Workspace App (CWA) v2209 was released, we expect to see a new private build based on 11.08.200 including the CWA v2209 within the next week or so.

**How can I get this update?**  
If you are a fully managed customer of ours then expect to hear from your Technical Account Manager (TAM) in the very near future if you have not already. The 11.08.200 is being tested in house and your TAM will work with you to schedule the rollout so you can begin your own UAT.

For anyone not fully managed, reach out to us and we will work with you to define an update strategy, test the new firmware and get your devices updated on a schedule that suits you.